Submitting a trouble ticket:

Please keep the following items in mind when submitting your issue

  1. CTS does not support installed software on your computer.

  2. We will not be able to support the building of your website or on-line application.

  3. Account modifications must be made using our on-line tools, not by use of a ticket.

  4. Response time from a tier 1 support agent is generally 6 hours. Some issues must be escalated to a higher level of support. In this case, you will be notified of an escalation.

  5. Our support is strictly limited to the operation of your account in the means stated in our user agreement. Server configuration information, settings information, and passwords are the exception when it comes to supporting your applications.

  6. Please only submit one (1) issue per ticket. If you have several issues, please submit a separate ticket per issue as we work on the entire ticket prior to replying with our results. This will speed up your request for each incident.

 
ALL FIELDS ARE REQUIRED. INCOMPLETE TICKETS WILL BE RETURNED.


Please tell us about yourself and the site you are having issues with:

Your Name:
Your E-Mail:
Contact Phone:
Account PIN (required)
Re-enter PIN
   
Domain Name:


Please tell us about the problem you are experiencing. Be as specific as possible and include any error messages you are receiving.

If you are experiencing non-connectivity to your site, please first try accessing your site through http://www.anonymizer.com. This will test your website from another ISP. If you are able to view your website through the anonymizer, then your site is up and running. In this case, please contact your ISP for further testing of your internet connection. If anonymizer is unable to locate your site, please continue with this ticket.


 
© 2001 CTS Internet